Support

Write to us about anything — a bug, a question, something that should work and doesn’t. We answer email within two business days.

What to include

Your device and its OS version (for example “iPhone 15, iOS 26.6”).
In the phone app, its version, shown in the Legal section at the foot of your own profile (for example “1.0.11 (12)”). On the web, say “web” and which browser you use.
The email address or username on your account.
What you did, what you expected, and what happened instead.
A screenshot, if you have one.

I didn’t get the confirmation email. Check your spam folder. The confirmation screen in the app can send it again.
I forgot my password. On the sign-in screen, press “Forgot password?” and we will email you a link.
I want a copy of my data. On the web, open your profile, press “Edit profile”, and use Export. In the phone app, it is under Data at the foot of your profile.
I want to delete my account. See how to delete your account.
I want to report something. In the app, tap the “⋯” on any poem, note, comment, verse or profile and choose Report. Reports are read by the one person who runs Poetry Codices, so there is no guaranteed response time. To stop seeing a poet right away, block them from their profile.